PRIVACY POLICY

¿WHO PROCESSES YOUR PERSONAL DATA?

The Responsible of the Treatment (the Responsible) of your personal data is:

The Responsible has established this Privacy Policy, which covers all the aspects relating to the processing of your personal data through our web Site https://www.cbdhomehub.com/ (hereinafter, the Website).

As a User and interested we inform you of the incorporation of your personal data, to the processing of data called a “WEB USERS” of the Record of Activities of the person Responsible.

The personal information that you request through the Website are, in general, mandatory (unless in the required field otherwise stated) to fulfill the purposes set forth. Therefore, if you do not provide such personal data to us or provide them incorrectly, we may not be able to handle your request or provide you with the service of the right way, without prejudice to the fact that it can be viewed freely, the content of the Web Site.

For more information, or to clarify any doubt about the processing of your personal data, you can write to us at the postal address or email indicated in this section. In addition, you can consult the website of the AEPD (Spanish Agency of Protection of Data) https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.

 

2. WHAT PURPOSE WE PROCESS YOUR PERSONAL DATA?

The personal data that you provide to us through the Website, are processed by the Responsible for the following purposes:

  • Manage your registration in the private area (My Account) of the Web Site, where you can manage your data identification, User name, shipping and billing addresses, phone number, order history, your methods and payment data, as well as your user name and password.
  • Manage the relationship with the User as a customer, when you purchase products through the Website. This treatment covers the entire business relationship with the customers from the administrative management, payments and collections using the methods made available to you.
  • Take care of your queries, requests, suggestions and complaints made through the contact form on the Web Site, e-mails, telephone number made available or through our profiles on social networks.
  • To manage the sending of commercial communications by Responsible with information about our products, deals and discounts, compliments or similar, when you have given your express consent and you have subscribed to our Newsletter.

 

3. ¿WHAT PERSONAL DATA OF THE USER WE?

Through the Website we collect the following categories of personal data:

  • Identification data: first name, last name, User name or any other identifier that is similar. If you interact with us through social networks, your user name in networks is also included among these data.
  • Contact details: address, phone number, town, province, billing address, shipping address, email address, and phone number.
  • Data derived from the contact form: information provided by the User in the Message field.
  • Economic data: account number if you pay by bank transfer, payment and returns.
  • Transaction data: data from the payments made by the User, as well as the details of the product that you have purchased.
  • Profile data: user name and password, purchase history, or orders placed, preferences, feedback and survey responses, in addition to all of the profile data that we could add or notes of the order provided by the User in the corresponding field.
  • Technical data: address of the Internet protocol (IP) address, login data, browser type and version, time zone setting and location, and the type and version of browser plug-ins, operating system and platform, as well as other technologies that you can use in your device to access this website.
  • Usage data: relevant information about your use of our website.
  • Cookie data: information that we or third parties collect about you through the use of cookies and similar tracking technology.
  • Data marketing and communication: data about your preferences in receiving direct marketing through our marketing communications.

We do not collect any personal data belonging to special categories of data.

 

4. ¿WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The processing of your personal data is based on the following legal bases:

  • Execution of the contract of sale with us and the correct provision of the service. To manage the development and execution of the contract of sale and purchase of those products that you have purchased and to communicate your personal data to our suppliers, where necessary for the provision of the service.
  • Your consent by ticking the corresponding box. To register and create a private account, as well as to attend to your inquiries, suggestions or requests, and to manage the sending of commercial communications via the means indicated.
  • Fulfilment of legal obligations on the part of the Responsible party. For fraud prevention, communication of your data to Public Authorities and to attend to any third party.

 

5. ¿TO WHICH RECIPIENTS WILL COMMUNICATE YOUR DATA?

  • Your personal data may eventually be disclosed to our third party providers, when such communication is necessary for the provision of services, in particular:
  • Our service providers sending packages and messaging.
  • Our providers of administrative services, of agency, of tax advice, and labour and legal services in general.
  • Our hosting service providers, data storage and data processing, management of the sending of commercial communications and marketing services.
  • Companies that own the social networks in which the Entity has a profile, provided that you contact us through the same.
  • Banks and financial institutions for the management of collections and payments of the products purchased by the User.
  • Our internet service providers, like Google for email management.
  • For the fulfillment of obligations by the Responsible, your personal data may be communicated to Public Authorities, provided that this is necessary for the fulfillment of legal obligations, or for addressing any claims of third parties, on the part of the Responsible party.
  • For the sending of commercial communications, provided that you have given your consent, your data will be communicated to our service providers in digital marketing.

 

Given that some of our service providers have a global character, it is possible that the processing of your personal data for their part involving international transfers of your information outside the European Economic area. In the case of international transfers we make sure that you are done with the security required by the applicable legislation on data protection and following the indications of the AEPD. For more information visit the following link https://www.aepd.es/es/derechos-y-deberes/cumple-tus-deberes/medidas-de-cumplimiento/transferencias-internacionales

 

6. ¿HOW LONG WE RETAIN YOUR DATA?

We will retain your data as a customer of the time necessary for the provision of the service. Subsequently, your personal data will remain locked and only available to the competent authorities to prescribe the responsibilities arising from the treatment, then securely deleted or anonymised so that we can continue using them for analytical purposes.

We will retain your data as a registered User of the Website to which you are requesting the low or revoking your consent.

We will retain your data for sending commercial communications as long as the information that is sent to your e-mail does not indicate any error in the sending or until revoking your consent.

 

7. ¿WHAT RIGHTS YOU HAVE?

You can exercise the following rights, at any time and free of charge:

  • Obtain confirmation about whether we are treating personal data concerning you or not.
  • Access to your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the suppression of your data.
  • To revoke consent for the processing of your data, in case of which we have given, for example, to the sending of commercial communications.
  • Request the limitation of the processing of your data when it meets any of the conditions provided in the regulations.
  • Request the portability of your data.
  • Oppose the processing of your data, if we are using your personal data to give you referrals commercial communications based on our legitimate interest.
  • To make a claim concerning the protection of personal data with the Spanish Agency of Protection of Data (aepd.is).

 

To do this, you can get in contact with us via a written or electronic mail, addressed to the physical address or email specified in paragraph 1 of this Privacy Policy, attaching a copy of your identity document with the reference “Data Protection”.

As a User you should be aware that the security of the computer systems is never absolute. When you provide personal data through the internet, this information may be collected and processed by unauthorised third parties without your consent, and treated by unauthorized third parties.

 

8. THE RESPONSIBILITY OF THE USER

As a User, to provide us with personal data through our forms, you represent that you are of legal age and that the personal data you provide to us are accurate, true, complete and current. To these effects, as the User answer of the veracity of the personal data that you provide to us and you must maintain conveniently up-to-date information provided, in such a way that it responds to your actual situation.

In addition, you warrant that you have informed the third party to provide their personal data, in case of doing so, of the aspects relating to the processing of your personal data and content in this Privacy Policy. In addition, you warrant that you have obtained their express consent to provide their personal data for the purposes stated.

 

9. LINKS TO THIRD-PARTY WEB SITES

Our website may include links to websites, plug-ins and third-party applications such as social networks. Clicking on those links or enabling those connections may give permission to third parties to collect or share data relating to you. The processing of personal data that the holders of these web sites carry out are not included in the scope of application of this privacy policy. Therefore, we do not have any responsibility or control over information collected by third parties or the protection and privacy of any information which you provide through those web sites. We recommend you carefully review the privacy policy of all third party websites to learn how they collect and share your information.

 

We have profiles on some of the main social networks of the Internet, such as Instagram or Facebook. In these cases, the processing of data which we will make will be the one that the social network allows the company profiles.

On occasion, and always permitted by the applicable regulations, we inform our followers by any means that the relevant social networking permitted on activities, products and deals, as well as provide a personalized service of customer care. In no event will extract data from social networks, unless the express consent of the user of the social network to do so (for example, for the realization of contests, sweepstakes, and similar activities).

Also, the Web Site allows the User to buy products, to do this you will be redirected to our profile on Amazon where you regirás by the terms of sale and privacy policy placed there.

 

10. SECURITY MEASURES

We treat your personal data confidentially and in keeping with the duty of secrecy regarding them, adopting the measures of a technical and organizational nature necessary to guarantee the security of your data and avoid potential disruptions, loss, destruction, treatment or unauthorized access, according to the state of the art, the nature of the stored data and their processing, and the risks to which they are exposed.

In addition, all of our providers involved in the treatment subscribe with us to the relevant contract to ensure, to the extent possible, that they comply with the regulations in force regarding data protection.

 

11. MODIFICATIONS

It is likely that we update this Privacy Policy due to changes in regulations, recommendations of the competent authorities or changes in the processing of your personal data. Whenever we make these updates, you will find the latest version of our privacy policy here.

 

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