Shipping policy and returns

Delivery times and shipping costs

You can choose to receive it in the direction you want. We work with different carriers. We ship to all of the peninsula. We also ship to Ceuta, Melilla, Balearic islands, Canary Islands, and part of Europe (consult with info@cbdhomehub.com).

As a general rule, packages are shipped the same business day that the request is received. But we promise that it is within 24 hours of the receipt of the payment (working days).

The type of shipping that we have hired for the rest is 24-72 hours from the time of delivery sets out the package. 96% of deliveries arrive the next day, but don't forget that the delivery service you have up to 72 hours to let you reach.

Keep in mind that we are talking about days, so orders placed from Thursday to Sunday you can come on Monday or days later, according to deadlines. Orders made during the weekend, the handling time can go from 24-48 h to count since Monday at 9 in the morning. That is to say, if there is a large volume of orders placed between Friday afternoon and Sunday evening, there is the risk that the Monday not to leave all of them in the warehouse. In that case, what will be the Tuesday.

In abnormal situations, such as the state of alarm or strike of carriers delays may occur in exceptional cases. Today, we operate with total normality.

On the delivery of the packages

If shopping on our website and select the postal delivery, normally the courier will send you a link or sms so that you can follow your order on-line. If not, please contact with info@cbdhomehub.com. The delivery company will try to make it come on at least two occasions. If you are not located, you will have a period of 15 days to pick up the package at the office that they tell you (closest to your home). After that time, and if we return the order, do not worry, we will contact you to see that it has happened and we will try to send it again. Always you can send us a mail to info@cbdhomehub.com, and we will try to help you with any questions.

We are not responsible for any damage to your package when it leaves our warehouse, but we do everything we can to protect fragile items. The boxes are small and your items are well-protected.

The shipping costs are free from € 40, on the Peninsula. Customs charges are not included, if any.
This would be the script from our department logistics:

-Day-1. You do the order.
If it is Monday-Thursday and before 17 h, it is very possible that quit that same day. If it is later, it is unlikely, but possible, will depend on the work load.

-Day 2. Next working day.
If he came out the day 1, possibly to receive today. Above all, in the provincial capitals. In villages, the carrier may take a day more. Depends on the route logistics.
If you do not came out the day 1, is manipulated. If it is a pack, they can get to be 2 days of handling. In normal conditions, this day is sent.

-Day 3. Have already been 48 hours since the ‘click’ of your purchase.

Have already come out 100% of the orders made on the day 1. And they will be sent within 24-72 hours, working days, to your destination.

CBD HOME work for you to receive always as soon as possible.